© St Pauls Clinic Newport 2016-17
Palmyra Place, Newport NP20 4EJ
Patients Charter
As an NHS registered patient with this practice you are entitled to:
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Courtesy and respect from the staff;
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Privacy and confidentiality when speaking to a member of staff;
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Be given an appointment the same day if you need to see a doctor urgently;
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A clear explanation of treatment proposed for you by any member of the practice team;
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A health check when registering;
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Expect your medications to be reviewed regularly if you are receiving repeat prescriptions;
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Be referred to a consultant when your GP feels it is necessary to be referred for a second opinion;
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Have access to your records (fee payable);
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Have telephone enquiries answered promptly and dealt with effectively;
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Be informed of test, x-ray, and outpatient results as they become available.
You can help us to help you by:
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Treating our staff with courtesy;
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Giving the doctor all the relevant information about your condition and past medical history;
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Letting us know when you move or change your telephone number;
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Keeping appointments or giving as much notice as possible if you need to cancel;
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Using your appointment for one person only;
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Complying with medication and clinical reviews and recalls;
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Not expecting a prescription every time you see the doctor – taking advice is often more effective than
drugs;
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Giving 48 hours notice before collecting prescription;
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Remembering if you need a home visit to make your request before 10:00am;
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The self-management of common illnesses. For self-limited illnesses there is no need to consult a GP;
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Our local pharmacists can help and advise you with a great deal of symptoms, which may save you
having to see the Doctor.
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Using our services wisely, Please do not attend A & E at the hospital unless you have suffered an injury
or have an emergency which cannot wait until you see the Doctor.
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