Patients Charter

As an NHS registered patient with this practice you are entitled to:

• Courtesy and respect from the staff; • Privacy and confidentiality when speaking to a member of staff; • Be given an appointment the same day if you need to see a doctor urgently; • A clear explanation of treatment proposed for you by any member of the practice team; • A health check when registering; • Expect your medications to be reviewed regularly if you are receiving repeat prescriptions; • Be referred to a consultant when your GP feels it is necessary to be referred for a second opinion; • Have access to your records (fee payable); • Have telephone enquiries answered promptly and dealt with effectively; • Be informed of test, x-ray, and outpatient results as they become available.

You can help us to help you by:

• Treating our staff with courtesy; • Giving the doctor all the relevant information about your condition and past medical history; • Letting us know when you move or change your telephone number; • Keeping appointments or giving as much notice as possible if you need to cancel; • Using your appointment for one person only; • Complying with medication and clinical reviews and recalls; • Not expecting a prescription every time you see the doctor – taking advice is often more effective than drugs; • Giving 48 hours notice before collecting prescription; • Remembering if you need a home visit to make your request before 10:00am; • The self-management of common illnesses. For self-limited illnesses there is no need to consult a GP; • Our local pharmacists can help and advise you with a great deal of symptoms, which may save you having to see the Doctor. • Using our services wisely, Please do not attend A & E at the hospital unless you have suffered an injury or have an emergency which cannot wait until you see the Doctor.