© St Pauls Clinic Newport 2016-17

Medicals

Medical Requests for insurance, driving, fitness to work etc will be arranged by the GP in consultation with the patient. There is a fee for this service.

Complaints procedure

Please raise any complaints with the Practice Manager, ideally we would like to resolve any misunderstandings promptly. If you feel you have to place your concerns in writing please address it to the Practice Manager.

Practice area

The immediate NP20 post code along with patients from our designated catchment area may register at St Paul’s Clinic. The catchment area can be made available on request.

Violence and Abuse – Zero Tolerance

Abusive or violent patients will be removed from the surgery list. It is the expected duty of patients to respect both staff and fellow patients, regardless of race, gender, beliefs or faith.

Your Patient Responsibilities

Any appointment offered to you must be confirmed that you will attend or if the appointment needs to be altered to a more suitable date, again, please contact the surgery to rearrange.

Data Protection and Uses of Information

Information about patients is requested for a variety of purposes including education, research, monitoring, epidemiology, public health surveillance, clinical audit and planning.   Under the Data Protection Act this practice cannot use any data it has on you, our patients, without your consent. Your data will only be shared with fellow Practitioners and other Organisations (e.g. the local hospitals) for health related matters. If you do not want any data about you shared with any organisation, please inform the GP to document your health records. Please note that this could prevent us from making routine hospital referrals on your behalf. Your wishes will be respected subject to legal, statutory or life-threatening situations.

Your Patient Rights

The staff at St Paul’s Clinic make every effort to ensure that your healthcare needs are addressed, and that the data on your medical record is recorded accurately. We respect Patient Rights and comply with the Data Protection Act with regards to any request for your Personal Health Information to be released.  We require your express consent before we release data – you cannot complain about which you have consented to. On your visit you may request a choice of GP, subject to their availability. St Paul’s Clinic strive to cover all aspects of customer care, including the use of interpreters, language line, Jayex LED Board. Disabled patients would require them to alert staff by doorbell if the need assistance. Disabled facilities with emergency pull cord.  We have a Patient Panel, drawn form our Patient List, who meet with the practice to discuss various issues and improvements, for the mutual benefit of both patients and practice. Patient comments are always welcome.     

Data Protection and Uses of

Information

Information about patients is requested for a variety of purposes including education, research, monitoring, epidemiology, public health surveillance, clinical audit and planning.   Under the Data Protection Act this practice cannot use any data it has on you, our patients, without your consent. Your data will only be shared with fellow Practitioners and other Organisations (e.g. the local hospitals) for health related matters. If you do not want any data about you shared with any organisation, please inform the GP to document your health records. Please note that this could prevent us from making routine hospital referrals on your behalf. Your wishes will be respected subject to legal, statutory or life- threatening situations. Website Cookies

Your Healthcare And St Paul’s Clinic

Welcome to St Paul’s Clinic, this website tells you about the practice and the way in which we operate. We are a City Centre Practice operating a mixed appointment /open access system – however the Nursing Staff run strictly by appointments. To register simply ask a receptionist for an appointment for a New Patient Medical, which includes full registration. (You must bring the requested documentation). This information will be made available, upon request, in other formats to assist patient’s e.g large print, cd, braille to be arranged as necessary.
Palmyra Place, Newport NP20 4EJ
About St Pauls Surgery Medicals Complaints Procedures Practice Area Zero Tolerance Patient Responsibilities